These terms explain how Glasgow Tech Works handles diagnostics, repairs, parts, payments, customer data, travel, and pickup. Customers are asked to acknowledge the applicable terms before paid work is approved.
Call Glasgow Tech Works at (406) 272-2035 or use the private support desk. If the website is unavailable, phone is the fallback contact method.
Submitting a support ticket is free and does not authorize paid work. Glasgow Tech Works will identify the service, scope, and price that require approval. Additional paid work is not performed without customer approval.
The person approving work confirms that they own the device or are authorized by the owner or organization to request service, provide access, and approve charges.
When diagnosis is required, the diagnostic fee is $45 and is paid before diagnosis begins. The diagnostic is a separate paid service and is not credited toward a later repair.
After diagnosis, Glasgow Tech Works will explain the findings and provide a separate estimate for recommended repair. The customer may approve or decline that repair.
Repair estimates identify the expected work and charges based on information available at the time. Unless otherwise stated, an estimate is valid for 7 days because part prices and availability can change.
If the scope, part price, shipping, or required work changes materially, Glasgow Tech Works will stop and obtain approval for an updated price before continuing. A revised estimate does not erase the prior approval history.
Parts, shipping, and third-party charges are separate from labor unless the estimate expressly says otherwise. Customer-specific or special-order parts and shipping may require prepayment before the order is placed.
Supplier inventory and carrier delivery dates are estimates, not guarantees. Customer-supplied parts may be installed when compatible and safe; Glasgow Tech Works warrants its installation workmanship, not the quality or life of a customer-supplied part.
If a purchased part is defective, return, replacement, and refund options may depend on the vendor or manufacturer's policies.
Repairs, operating-system work, failing storage devices, malware removal, and data-recovery attempts can result in data loss. Customers should maintain a current backup whenever practical. Glasgow Tech Works may ask the customer to confirm a backup, request a backup service, or decline backup and accept the risk before destructive work.
Data recovery is an attempt, not a guarantee. Mechanically or electrically failed storage may be referred to a specialist.
Glasgow Tech Works accesses customer files and accounts only as reasonably necessary for authorized service and does not intentionally browse unrelated personal content. Passwords or PINs should be temporary when possible and are not intended for permanent plaintext storage. Payment-card information is handled by the payment processor, not stored by Glasgow Tech Works.
Temporary copies, diagnostic files, and customer-provided credentials are retained only as needed for service, records, security, or legal obligations and should be removed when no longer needed. Private ticket photos are subject to an operational retention period and are removed from private storage when that period expires.
Customers may ask Glasgow Tech Works to review, correct, or delete personal information that is no longer needed. A deletion request does not require destruction of records that must reasonably be retained for an active job, warranty, authorization history, payment/refund/dispute, accounting/tax, fraud/security, or other legitimate recordkeeping purpose. Where practical, unnecessary personal details should be removed or minimized while required business records are preserved.
Visible pre-existing condition may be documented with notes and photographs at intake. Devices with prior physical or liquid damage may have hidden faults or future failures that cannot be predicted or guaranteed.
Liquid-damaged equipment may be inspected case-by-case, but inspection or repair does not guarantee continued reliability.
Eligible Glasgow Tech Works repair labor includes a 30-day workmanship guarantee. If a problem is caused by Glasgow Tech Works workmanship and is reported within 30 days, the workmanship issue will be inspected and corrected without another labor charge.
This does not cover unrelated or new failures, malware reinfection, later physical or liquid damage, customer modifications, vendor/software changes, normal component failure, or defective customer-supplied parts.
Travel charges are quoted per visit based on distance from Glasgow and cover the round trip. Labor and travel are separate unless the estimate states otherwise. Appointment times and access requirements are confirmed before the visit.
Remote support requires customer authorization for the session. Glasgow Tech Works will use approved tools appropriate for paid commercial support and will not intentionally leave unattended remote access enabled unless separately authorized.
Service may be declined or stopped when the environment, device, requested activity, or access conditions are unsafe, unlawful, outside the business's qualifications, or inconsistent with these terms.
Refund eligibility depends on what work has already been performed and what nonrecoverable costs have been incurred. If Glasgow Tech Works cannot provide an already-paid service, any unearned amount will be refunded.
Once diagnostic work has begun, the diagnostic fee compensates the diagnostic service performed. Special-order parts, shipping, vendor fees, or other customer-specific costs may be nonrefundable to the extent they cannot reasonably be recovered.
Customers should contact Glasgow Tech Works promptly about a billing concern so the ticket record, approval, payment, and any refund can be reviewed together.
Customers are expected to retrieve equipment promptly after notice that service is complete. Pickup may require confirmation of the ticket, final payment status, accessories returned, and completion notes.
Glasgow Tech Works may contact customers regarding equipment that remains unclaimed and may assess reasonable storage charges only where disclosed and permitted by law. Unclaimed property will be handled in accordance with applicable Montana law; these terms do not create an automatic right to sell, recycle, or take ownership of a customer's device after a fixed number of days.
Glasgow Tech Works may require reasonable proof of ownership or authorization before assisting with account recovery, activation locks, security controls, business systems, or protected data.
The business does not provide pirated or cracked software, illegal activation, unauthorized security bypasses, or service on obviously stolen equipment. Specialized board-level microsoldering, clean-room recovery, and equipment outside normal IT qualifications may be declined or referred elsewhere.
Square or another third-party processor may be used for card payments and is responsible for its payment-processing environment. Glasgow Tech Works keeps the ticket record as the primary record of service communications, approvals, findings, and work performed.
Nothing in these terms removes consumer rights or obligations that cannot lawfully be waived. If a provision is unenforceable, the remaining terms continue to apply to the extent permitted by law.