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Questions about a specific service ↓Getting started.
Does submitting a request cost anything?
Submitting a ticket is free and does not authorize paid work. Additional labor, parts, shipping, paid software, third-party charges, and travel require confirmation or approval before they are added.
Is the diagnostic credited toward a repair?
The $45 diagnostic is a separate paid service, is paid before diagnosis begins, and is not credited toward a later repair.
Do I need an account?
No. You can submit a guest request and return through your secure ticket link or private access code. An optional account makes it easier to reuse contact details and view your tickets.
How will I see updates and approve work?
Your private ticket contains messages, estimates, approvals, payments, and completion details. Keep your preferred contact information current and use the ticket to review and respond.
Is travel included?
Travel is free within 10 miles one-way of Glasgow. Farther travel is charged once per visit according to the published one-way distance tiers and covers the round trip.
What should I put in the request?
Choose the service and describe what you need. The form shows the relevant questions for that service. Include useful symptoms or project goals, but never passwords, payment-card information, or unrelated private data.
Still have a question?
Describe what you need. We will help you choose the next step.